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In our last article we explored the fundamentals of the ISO 9000 quality management standards, and summarised the steps needed to achieve an ISO 9001-certified quality management system (QMS). To recap: a ‘quality management system’ is broad set of procedures, rules and policies underpinned by documentation, designed to ensure an end product or service meets…

Published in 1987, ISO 9000 is set of standards created by the International Organization for Standardization pertaining to the creation of quality management systems. The family of standards sets out 7 principles organisations should follow to ensure their quality management process is able to consistently deliver a high-quality end product/service as well as stakeholder value.  …